Batpor Privacy Policy – How We Handle Your Personal Data

Batpor ("we", "us", "our", "the Platform") operates the online casino and gaming platform accessible at batpor.bet. For the purposes of this Privacy Policy, batpor is the data controller — meaning we determine the purposes and means by which your personal data is processed.

This Privacy Policy applies to all visitors to the batpor website and to all registered players who hold or have held an account with us. It governs data collected through the batpor website, mobile browser platform, customer support communications and any other point of contact between you and batpor.

By registering an account on batpor and using the platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree to the practices described here, please do not create an account or continue using the platform.

Batpor collects different categories of personal data depending on how you interact with the platform. Below is a full breakdown of the data categories we may hold about you.

Batpor does not collect sensitive personal data (such as health information, biometric data or political opinions) unless it is specifically relevant to a responsible gaming or compliance matter and you have provided it voluntarily.

Batpor collects your personal data through the following means:

• Directly from you: When you complete the registration form, make a deposit or withdrawal, contact support, participate in a promotion or complete verification steps, you provide data directly to batpor.
• Automatically through your use of the platform: When you access and use batpor, technical and device data is collected automatically by the platform's servers and analytics tools. This includes page visits, game sessions, login times and IP address records.
• From payment providers: When you process a payment through Easypaisa, JazzCash, NayaPay, SadaPay, IBFT or card networks, the payment provider transmits limited transaction data to batpor to confirm the payment status. Batpor does not receive or store your full payment credentials from these providers.
• From identity verification services: Where batpor uses a third-party identity verification service to confirm your identity, that service may return a verification result and associated metadata to batpor. The original documents are processed by the verification service in accordance with their own privacy policy.
• Via cookies and similar tracking technologies: See Section 10 for a full explanation of how batpor uses cookies and what data they collect.

Batpor uses your personal data for the following specific purposes:

• Account creation and management: To open and maintain your batpor account, process your deposits and withdrawals, and keep your account records accurate and up to date.
• Identity and age verification: To confirm that you are who you say you are and that you meet the minimum age requirement of 18 years. Batpor has a legal obligation to verify player identity and cannot waive this requirement.
• Fraud prevention and security: To detect, investigate and prevent fraudulent transactions, money laundering, account takeovers and other prohibited activities. Gaming activity data and technical data are both used for this purpose.
• Regulatory compliance: To meet batpor's obligations under applicable anti-money laundering regulations, including maintaining transaction records for the required retention period.
• Customer support: To respond to your queries, resolve complaints and maintain records of support interactions for quality and training purposes.
• Responsible gaming: To monitor gaming patterns and identify accounts that may show signs of problem gambling, and to apply and manage responsible gaming tools including deposit limits and self-exclusion.
• Marketing communications: To send you information about promotions, bonuses and new games on batpor — but only where you have opted in to receive marketing. See Section 11 for full details and opt-out instructions.
• Platform improvement: To analyse usage patterns and improve the batpor platform, fix technical issues and develop new features based on how players actually use the product.

Every use of your personal data by batpor is based on one or more of the following legal grounds:

• Contract performance: Processing necessary to provide the services you have registered for, including account management, payment processing and game access.
• Legal obligation: Processing required to comply with applicable laws — including identity verification, anti-money laundering record-keeping and age verification requirements.
• Legitimate interests: Processing that serves batpor's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring and platform improvement — provided those interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing based on your specific, informed and freely given consent — used for marketing communications only. You may withdraw consent at any time.

Batpor does not sell your personal data. We share data only in the following specific circumstances and with the following categories of recipient:

• Payment service providers: Your payment details are shared with the relevant payment network (Easypaisa, JazzCash, NayaPay, SadaPay, IBFT or card acquirers) solely to process your deposit or withdrawal. Each provider operates under its own privacy policy and data protection obligations.
• Identity verification services: Where third-party identity verification is required, your identity documents and associated data are shared with the verification provider. These providers are contractually bound to process data only for the purpose of completing the verification.
• Game content providers: Third-party game providers whose titles are offered on batpor may receive limited technical session data necessary to run the game. They do not receive your identity or financial data.
• Regulatory and law enforcement authorities: Batpor will disclose personal data to regulatory bodies, law enforcement agencies or courts where required to do so by applicable law or a valid legal order.
• Anti-fraud networks: Batpor may participate in industry anti-fraud networks that share data about confirmed fraudulent activity. Only data relating to fraud-confirmed accounts is shared through these channels.
• Service providers acting on our behalf: Batpor works with a small number of technical service providers (e.g. hosting, analytics, support tooling) who process data on our behalf under strict contractual data processing agreements. These providers may not use batpor player data for their own purposes.

Batpor takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, alteration or disclosure.

• SSL/TLS encryption: All data transmitted between your browser and the batpor platform is encrypted using SSL/TLS. You can verify this via the padlock icon in your browser address bar.
• Encrypted data storage: Sensitive personal data held in batpor's systems is stored in encrypted form. Payment credentials are tokenised rather than stored in plaintext.
• Access controls: Access to player personal data within batpor's systems is restricted to authorised personnel who need it to perform their role. All staff with data access are subject to confidentiality obligations.
• Fraud monitoring: Batpor runs continuous automated monitoring across the platform to detect unusual access patterns, login anomalies and payment irregularities that could indicate a security incident.
• Security updates: The batpor platform and its underlying infrastructure are kept updated with security patches. Regular security reviews are conducted to identify and address vulnerabilities.

Despite these measures, no digital platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights or freedoms, batpor will notify affected players and the relevant regulatory authority within the timeframes required by applicable law.

You also have responsibilities for your own account security — do not share your password, do not access your batpor account from public or shared devices, and contact batpor support immediately if you suspect unauthorised access to your account.

Batpor retains personal data only for as long as necessary for the purpose it was collected and to meet applicable legal obligations. The following retention periods apply:

• Active account data: Retained for the duration of your account plus a minimum of five years after the account is closed, to comply with anti-money laundering record-keeping requirements.
• Financial transaction records: Retained for a minimum of five years following each transaction, in line with applicable financial regulations.
• Identity verification records: Retained for five years after account closure or from the date of the last transaction, whichever is later.
• Support communications: Retained for three years from the date of the communication or until the matter is fully resolved if that is later.
• Marketing consent records: Retained for as long as you remain opted in, plus three years after you withdraw consent as evidence that marketing was sent with your agreement.
• Technical and device data (logs): Retained for up to 12 months for security and fraud detection purposes.

Once the applicable retention period has passed, data is securely deleted or anonymised. Anonymised data that cannot be used to identify you may be retained indefinitely for statistical and analytical purposes.

You have the following rights over your personal data held by batpor. To exercise any of these rights, contact us at support@batpor.bet. We will respond within 30 days in most cases.

Batpor uses cookies and similar tracking technologies (such as local storage and session tokens) on the platform. Cookies are small data files stored on your device when you visit a website. They serve different purposes depending on their type.

You can manage optional cookies through your browser settings. Disabling required cookies will affect your ability to log in and use the batpor platform. Most mobile browsers allow you to clear cookies and site data from the browser settings menu. Clearing cookies will log you out of any active batpor session.

Batpor sends marketing communications — including information about bonuses, promotions and new game releases — only to players who have opted in to receive them. Your opt-in preference is set during registration and can be changed at any time from your account settings.

Marketing communications are sent by email and/or SMS to the contact details on your registered account. You can opt out at any time by:

• Clicking the unsubscribe link in any marketing email from batpor.
• Updating your communication preferences in your batpor account settings under "My Account > Notifications".
• Contacting batpor support at support@batpor.bet and requesting that marketing communications be stopped.

Opting out of marketing will not affect transactional communications — you will still receive emails and SMS messages about your account, deposits, withdrawals, verification requests and security matters, as these are necessary for the operation of your account and cannot be disabled.

The batpor platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under 18 years of age. Age verification is a mandatory step in the registration process and batpor reserves the right to request additional age confirmation at any point.

If batpor becomes aware that personal data has been collected from a person under 18, the account will be closed immediately, the balance will be voided and the personal data will be deleted in accordance with applicable law. If you believe a minor may have created an account on batpor, please contact support@batpor.bet immediately.

Batpor may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law or to clarify our existing practices. The current version of the Privacy Policy is always published on this page with the effective date clearly displayed at the top.

If we make material changes to this Privacy Policy — for example, changes that significantly affect how we use your data or your rights — we will notify registered players via email or an in-platform notification before the changes take effect. Minor clarifications and corrections will not be individually notified but the updated policy will always be available on this page.

Continued use of the batpor platform after a Privacy Policy update has been notified constitutes your acceptance of the updated policy. If you do not accept changes to the Privacy Policy, you should stop using the platform and contact us to close your account.

If you have any question about this Privacy Policy, want to exercise any of your data rights, wish to raise a concern about how your data has been handled, or need to report a suspected data breach or phishing attempt related to batpor, please contact us through the following channels:

• Email: support@batpor.bet — for data rights requests, privacy queries and formal complaints.
• Live Chat: Available 24/7 from any page on the batpor platform — best for general privacy questions and urgent security concerns.

Batpor will acknowledge all privacy-related contact within 5 working days and will aim to resolve your request or query within 30 calendar days. For Subject Access Requests and other formal data rights exercises, we will confirm receipt, verify your identity and provide a full response within the statutory timeframe.

If you are not satisfied with batpor's response to a privacy complaint, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction.